Our simple and efficient return policy allows for a hassle-free online shopping experience!
WHEN CAN I MAKE A RETURN?
How can I make a return?
STEP 1: Contact our customer service team:Support@patoak.com
STEP 2: Follow instructions from our team
DO I HAVE TO PAY FOR THE RETURN?
We are glad to provide FREE shipping on your FIRST RETURN for any orders!
After your first complementary return, all shipping fees for additional returns are your responsibility.
There are two options for additional returns:
① You can use the shipping label we provided and the return shipping fee will be deducted from your refund.
② You can opt to use your own shipping method at your own cost.
REFUNDS
1.We do everything in our power to ensure a speedy refund!Refunds will be processed within 7 days after we receive your package, and will be issued to the original method of payment.
*Currently, due to COVID restrictions, it is possible to take an additional 3-5 days to process your refund. We appreciate your patience and understanding!
2.The original shipping fee and insurance are non-refundable.
NOTE: If there are any issues with your return, please contact Customer Service
You can always contact us for any return question at [please indicate your contact email address].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
